Terms & Conditions

Terms and Conditions

Welcome to shopbbyrose.com!

These Terms and Conditions ("Terms") govern your use of our website, located at shopbbyrose.com (the "Site"), and any purchases you make from our online store. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to all of these Terms, please do not use our Site.

1. General Conditions

Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
Service Modification: We reserve the right to refuse service to anyone for any reason at any time. We may modify or discontinue any part of our service or products without notice.

2. Products, Customization, and Accuracy

Phone Cases & Accessories: We attempt to display the colors, styles, and fits of our phone cases and accessories as accurately as possible. We cannot guarantee that your device’s display of any color will be perfectly accurate. It is the customer's responsibility to select the correct device model at checkout.
Pricing Changes: All prices for our products are subject to change without notice.
Errors and Omissions: We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, and availability, and to cancel orders if any information is inaccurate.

3. Purchases and Billing

Order Refusal: We reserve the right to refuse or limit any order you place with us. This may include orders placed under the same customer account, the same credit card, or orders that use the same billing and/or shipping address.
Account Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store so that we can complete your transactions and contact you as needed.

4. Shipping and International Orders

International Shipping: We offer international shipping to select destinations.
Duties and Taxes: For international orders, customers are entirely responsible for any import duties, taxes, customs fees, or brokerage fees levied by their destination country. These are not included in our shipping fees.
Carrier Delays: Delivery timelines are estimates and subject to customs processing and third-party carrier delays.

5. Returns, Exchanges, and Store Credit

14-Day Return Window: Standard, non-customized phone cases and accessories may be returned within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition.
Customized Items: Any custom or personalized items are uniquely made to order. These items are returnable for store credit only within the 14-day window, unless they arrive damaged or defective.
Return Process: For full step-by-step instructions, please review our separate returns & exchanges policy.

6. Intellectual Property

Ownership: All content included on this Site—such as text, graphics, logos, images, digital downloads, and product designs—is the property of shopbbyrose.com or its content suppliers and is protected by international copyright laws.

7. Limitation of Liability

Disclaimer: In no event shall shopbbyrose.com, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including, without limitation, damage to personal electronic devices used in conjunction with our products—arising from your use of any of our products.

8. Governing Law

Jurisdiction: These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Collin County, Texas.

9. Changes to Terms and Conditions

Updates: We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at: